Key Account Manager/Senior

AnyMind Group (Serpong, Banten, Indonesia)

Banten, Indonesia

AnyMind Group is an end-to-end commerce enablement company that provides both point-based solutions and a comprehensive, inter-connected suite of products to drive next-generation commerce. The company offers tools to businesses, publishers and influencers - from cloud manufacturing and e-commerce enablement, to marketing, logistics, media monetization and creator monetization. We're on a mission to make every business borderless by removing borders between businesses and customers, online and offline, and between industries, data silos, geographical boundaries and more. AnyMind Group was founded in Singapore in April 2016, and has since expanded into 15 markets and 22 offices including Thailand, Indonesia, Vietnam, Cambodia, Malaysia, the Philippines, Hong Kong, Taiwan, Mainland China, Japan, India, the United Arab Emirates, South Korea and Saudi Arabia.

About this position

We are looking for a strategic Senior Key Account Manager to join our Serpong office. In this role, you will manage and grow key client relationships, drive business growth, and deliver exceptional service and solutions in the e-commerce distribution and enablement space. Your goal will be to maximize client satisfaction, loyalty, and revenue.

Responsibilities

• Build and maintain strong relationships with key clients, serving as their primary point of contact, addressing their needs, and providing solutions.
• Understand clients’ business goals and challenges to offer tailored advice and solutions as well as set and achieve their revenue targets through effective e-commerce strategies.
• Liaise with partner marketplaces such as Tokopedia, Shopee, TikTok, Lazada, and others.
• Develop and implement strategic account plans to achieve the company’s revenue and profitability targets.
• Offer guidance on user experience (UX) on client’s e-commerce platforms to be more attractive such as content, layout, product images, and descriptions.
• Lead and mentor the team, providing guidance, support, and motivation to drive performance and foster professional growth.
• Collaborate with cross-functional teams to ensure seamless delivery of products/services and exceptional client experience.
• Stay updated on industry trends, market conditions, and competitor activities to proactively identify potential threats and opportunities.

Requirements

• Proven experience as a Key Account Manager or similar role in the e-commerce distribution and enablement.
• Strong sales and account management skills, with a proven track record of successfully managing key accounts and achieving revenue targets in the commercial side of E-Commerce Distribution and Enablement.
• Strategic thinking and problem-solving abilities to identify client challenges, propose innovative solutions, and drive business growth.
• Strong negotiation and influencing skills to navigate complex client relationships and achieve mutually beneficial outcomes.
• Solid knowledge of industry trends, market dynamics, and a keen understanding of the competitive landscape.
• Exceptional interpersonal and communication skills with strong capability to build long-term relationships with significant business clients.