Account Manager - Thailand

Anchanto (Thailand) (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

Anchanto is a global B2B company that offers a suite of e-commerce & logistics SaaS products. Connected to more than 150 ecosystem partners (marketplaces, webstores, last-mile carriers, ERPs), Anchanto’s technology is designed to enable the operational growth of brands, retailers, e-commerce enablers, and logistics service companies. Headquartered in Singapore, and with a local presence in 11 countries across Asia, Europe, and the Middle East, Anchanto equips hundreds of large and medium companies such as L’Oréal, HP, Panasonic, Fossil, Decathlon, Ninja Van, Rhenus Logistics, Unilever, Stanley Black & Decker, Nestle, Zuellig Pharma, to name a few.

About this position

As an Account Manager at Anchanto, you will play a pivotal role in delivering exceptional customer experiences throughout the customer journey. Your primary focus will be on nurturing and expanding existing client accounts, ensuring customer satisfaction, and driving revenue growth through upselling and cross-selling opportunities.

Responsibilities

• Develop and maintain a deep understanding of assigned client accounts, regularly engage with clients to build and strengthen relationships, ensuring client satisfaction and retention.
• Act as the primary point of contact for clients, address their issues, inquiries, concerns, and requests promptly and professionally, and collaborate with internal teams for issue resolution.
• Identify opportunities to expand the scope of products or services offered to existing clients, present value propositions for upselling or cross-selling, and align solutions with client needs.
• Develop and implement account-specific growth strategies, including identifying new opportunities, proposing relevant solutions, and tracking progress.
• Proactively manage contract renewals and negotiate terms to secure long-term partnerships with clients.
• Monitor performance and account metrics, analyze data to identify trends, insights and areas for improvement, and utilize data-driven insights to optimize sales strategies.
• Stay up to date with industry trends, market developments, and competitor activities, and leverage this knowledge to provide clients with relevant insights and position the company's offerings effectively.
• Serve as the primary point of contact for assigned key accounts, build and maintain strong relationships with key stakeholders, understand clients' business objectives, challenges, and opportunities, and diligently manage customer information throughout the entire customer journey via a CRM tool.
• Identify and pursue opportunities for upselling and cross-selling, actively monitor and manage the assigned account pipeline for growth opportunities, and collaborate closely with country heads to qualify, nurture, and close opportunities.

Requirements

• Proven experience as an Account Manager (minimum 5 years) or in a similar sales role.
• Strong interpersonal and communication skills.
• Results-driven and goal-oriented.
• Analytical mindset.
• Familiarity with CRM software (HubSpot, Salesforce) and sales tools.
• Industry knowledge (Supply chain, e-commerce, logistics).
• Excellent negotiation and presentation skills.
• SaaS B2B key account management and sales experience preferred.
• eCommerce / Supply Chain experience desirable.
• Ability to work with teams in different geographies.