Telemarketing Executive (Mandarin-English Speaking, Taiwan Market Focus)

Anantara Vacation Club (Phuket, Phuket, Thailand)

Phuket, Thailand

Anantara Vacation Club (AVC) is Asia's premier vacation ownership programme. Launched in 2010, AVC is a subsidiary of Minor International PCL, the owner of Minor Hotels (MH) with a portfolio of 530+ hotels. Through AVC’s flexible points-based programme, owners can explore 9 Club Resorts across Thailand, Indonesia, and New Zealand, with more in the pipeline, as well as 4,300+ resorts and hotels around the world through partnerships with other MH brands and affiliated timeshare exchanges. For more information, please visit www.minorinternational.com and www.anantaravacationclub.com, or follow Anantara Vacation Club’s blog or social media channels on Facebook, Instagram, LINE or WeChat.

About this position

The Telemarketing Executive is responsible for arranging for guests to attend a presentation at an Anantara Vacation Club (AVC) preview centre as part of a holiday package, ensuring guests understand the offer and are qualified to attend.

Responsibilities

• Contact potential guests by telephone to offer a discounted holiday package, meeting outbound dial goals as set while meeting all efficiency guidelines set forth.
• Follow a scripted presentation to ensure accurate communication to potential guests and to maximise the number of preview presentations booked.
• Employ an empathetic, listening, problem-solving approach to overcoming objections and persuade the guests to book a package and attend the preview presentation.
• Support the customer’s decision to purchase the holiday package by sharing benefits and reinforcing the fun and rewarding aspects.
• Ensure all guests meet the qualifications and details of participation of each offer and ensure timely and accurate documentation of such.
• Effectively manage assigned leads for maximum conversion to preview presentations.
• Perform clerical or other reasonable duties requested by the Telemarketing Team Leader.
• Always ensure that you represent the company in an ethical, moral, and professional manner, ensuring that the company and its associated brands are not compromised.
• Support the company’s marketing strategies.
• Set and review performance goals weekly, monthly, and YTD.
• Respect and interact with your colleagues to maintain a ‘one team’ ethos.
• Demonstrate a full understanding of AVC’s culture and processes.
• Maintain an awareness of current events (e.g., news, sports, music, culture) and AVC destinations to foster relationship building with potential guests and owners.
• Perform other duties as assigned, which may include business travel.

Requirements

• Achievement package booking quotas.
• Level of spoken English, and other targeted languages, as required.
• Demonstrating confidence and personality to repeatedly open new conversations with potential customers from all over the world.
• Self-motivation and focus on meeting targets.
• Ensuring that AVC operational standards are met in relationship to Team Values and Goals.
• Displaying personal motivation and effort to assist in the smooth operations and profitable performance of all promotional events.