Preview Centre Hostess (Thai - English)

Anantara Vacation Club (Phuket, Phuket, Thailand)

Phuket, Thailand

Anantara Vacation Club (AVC) is Asia's premier vacation ownership programme. Launched in 2010, AVC is a subsidiary of Minor International PCL, the owner of Minor Hotels (MH) with a portfolio of 530+ hotels. Through AVC’s flexible points-based programme, owners can explore 9 Club Resorts across Thailand, Indonesia, and New Zealand, with more in the pipeline, as well as 4,300+ resorts and hotels around the world through partnerships with other MH brands and affiliated timeshare exchanges. For more information, please visit www.minorinternational.com and www.anantaravacationclub.com, or follow Anantara Vacation Club’s blog or social media channels on Facebook, Instagram, LINE or WeChat.

About this position

The Hostess is responsible for receiving all incoming guests and owners, ensuring a positive first impression and efficient processes for handling clients, and babysitting their children. This position also involves maintaining cleanliness in the Kid Club and assisting with additional administrative functions.

Responsibilities

• Greet guests and owners upon arrival, always maintain a professional, efficient and friendly image.
• Pre-prepare owner refreshments, keep refreshment bars fully stocked and cleaned at all times.
• Check presentation area and waiting lounge area to make sure things are always neat and orderly.
• Wash glasses and keep kitchen in order.
• Ensure Preview Centre is clean and tidy at all times.
• Assist in answering a busy multi-line phone system, transfer calls and take messages.
• Take care of guests and owners’ children throughout the presentation.
• Ensure hygiene standards of Kid Club are maintained at all time.
• Ensure children are taken care with full attention under secure environment.

Requirements

• Must possess good communication and customer service skills.
• Must be able to handle a number of tasks simultaneously and prioritize duties.
• Must be able to complete duties in a timely manner and be able to function in a fast paced environment.
• Must possess a good telephone manner.
• Must be available to work during the operational hours of the site Preview Centre as well as until all the required paperwork for the days operation has been completed if required.
• High school graduate.
• A Minimum of six months to one year related education and training/experience; plus business and/or administrative education.