Owner Enhancement Executive (Thai-English Speaking)
About this position
Responsibilities
• Achieve the required targets, effectively and in a professional and honest manner.
• Deliver Club Presentations consistently and accurately, and adhere to the following:
• Be an active and punctual participant in all presentations and trainings.
• Keep presentations and any other materials current.
• Continue to develop and improve Upgrade Presentation skills, through self-assessment, practice, and feedback provided by others.
• Prepare for daily appointments as necessary.
• Follow AVC best practices when presenting to Owners/guests.
• Build rapport and establish trust with Owners throughout the entire presentation process.
• Understand Owners’ needs through strategic questions and discussions to customize the Upgrade Presentation.
• Explain the features, advantages, and benefits of upgrading their Club Points Ownership.
• Suggest the appropriate Club Points Ownership Tier that would suit the existing Club Point Owners’ specific vacation needs, currently and in the future, and
• Have a full understanding of financing options and all the details of Club Points Ownership to be able to answer questions clearly and concisely, such as servicing issues, construction work, financing, maintenance, repairs, and appraisals.
• Treat all Club Point Owners, whether they apply to upgrade or not, with the utmost respect and courtesy to ensure the highest levels of satisfaction.
• Always ensure that you represent the Club ethically, morally, and professionally, and that the Club and its associated brands are not compromised.
• Support the company’s marketing strategies.
• Set and review performance goals weekly, monthly, and YTD.
• Adhere to the Owner’s quality assurance and follow-up procedures as determined by your direct report;.
• Respect and interact with your colleagues to maintain a ‘one team’ ethos:.
• Demonstrate a full understanding of AVC’s culture and processes.
• Assist in the development and mentoring of other OEEs as requested.
• Maintain an awareness of current events (e.g., news, sports, music, culture) and AVC destinations to foster relationship building with potential Owners.
• Perform other duties as assigned, which may include business travel.
Requirements
• Achieve the required targets, effectively and in a professional and honest manner.
• Deliver Club Presentations consistently and accurately, and adhere to the following:
• Be an active and punctual participant in all presentations and trainings.
• Keep presentations and any other materials current.
• Continue to develop and improve Upgrade Presentation skills, through self-assessment, practice, and feedback provided by others.
• Prepare for daily appointments as necessary.
• Follow AVC best practices when presenting to Owners/guests.
• Build rapport and establish trust with Owners throughout the entire presentation process.
• Understand Owners’ needs through strategic questions and discussions to customize the Upgrade Presentation.
• Explain the features, advantages, and benefits of upgrading their Club Points Ownership.
• Suggest the appropriate Club Points Ownership Tier that would suit the existing Club Point Owners’ specific vacation needs, currently and in the future, and
• Have a full understanding of financing options and all the details of Club Points Ownership to be able to answer questions clearly and concisely, such as servicing issues, construction work, financing, maintenance, repairs, and appraisals.
• Treat all Club Point Owners, whether they apply to upgrade or not, with the utmost respect and courtesy to ensure the highest levels of satisfaction.
• Always ensure that you represent the Club ethically, morally, and professionally, and that the Club and its associated brands are not compromised.
• Support the company’s marketing strategies.
• Set and review performance goals weekly, monthly, and YTD.
• Adhere to the Owner’s quality assurance and follow-up procedures as determined by your direct report;.
• Respect and interact with your colleagues to maintain a ‘one team’ ethos:.
• Demonstrate a full understanding of AVC’s culture and processes.
• Assist in the development and mentoring of other OEEs as requested.
• Maintain an awareness of current events (e.g., news, sports, music, culture) and AVC destinations to foster relationship building with potential Owners.
• Perform other duties as assigned, which may include business travel.