Guest Service Representative (Thai - English Speaking)

Anantara Vacation Club (Ko Samui, Surat Thani, Thailand)

Surat Thani, Thailand

Anantara Vacation Club (AVC) is Asia's premier vacation ownership programme. Launched in 2010, AVC is a subsidiary of Minor International PCL, the owner of Minor Hotels (MH) with a portfolio of 530+ hotels. Through AVC’s flexible points-based programme, owners can explore 9 Club Resorts across Thailand, Indonesia, and New Zealand, with more in the pipeline, as well as 4,300+ resorts and hotels around the world through partnerships with other MH brands and affiliated timeshare exchanges. For more information, please visit www.minorinternational.com and www.anantaravacationclub.com, or follow Anantara Vacation Club’s blog or social media channels on Facebook, Instagram, LINE or WeChat.

About this position

As a Guest Service Representative (GSR), you will be assigned to certain locations, where you will approach and engage with visitors and/or customers. You will use this conversation as an opportunity to determine if they qualify to be potential owners, and if so, you will persuade them to attend Preview Presentations by promoting Anantara Vacation Club (AVC) as well as offering available incentives.

Responsibilities

• Be the face of the company in the marketplace at designated work locations.
• Achieve the required targets (scheduled preview presentations), effectively and in a professional and honest manner.
• Understand AVC’s Club Points Ownership programme as well as know the package and incentives you are promoting to the public in appreciation of attending a Club Preview Presentation.
• Provide customer service and assistance as related to the location as necessary to help enhance customer experience.
• Know the Preview Centre locations and assist the customer with maps and directions on how to get to their selected Preview Centre.
• Complete necessary paperwork for tour bookings generated during your designated shift.
• Call your booked guests the night prior to their preview date to confirm their attendance if required.
• Ensure sufficient collateral is in good condition and working order.
• Ensure your work location is neat and tidy.
• Attend scheduled team meetings.
• Phone Marketing Administration with tour bookings generated during your designated shift.
• Always ensure that you represent the company in an ethical, moral, and professional manner, ensuring that the company and its associated brands are not compromised.
• Support the company’s marketing strategies.
• Set and review performance goals weekly, monthly, and YTD.
• Respect and interact with your colleagues to maintain a ‘one team’ ethos.
• Demonstrate a full understanding of AVC’s culture and processes.
• Maintain an awareness of current events (e.g., news, sports, music, culture) and AVC destinations to foster relationship building with potential guests and owners.
• Perform other duties as assigned, which may include business travel.

Requirements

• Level of spoken English, and other targeted languages as required.
• Demonstrating confidence and personality to repeatedly open new conversations with potential customers from all over the world.
• Self-motivation and focus on meeting targets.
• Ability to work well in a five-star environment, ensuring that AVC operational standards are met in relationship to Team Values and Goals.
• Displaying personal motivation and effort to assist.