Club Services Administrator
About this position
Responsibilities
• Assist in the department objective to deliver a high level of customer service for Club Points Owners.
• On-going administrative support to ensure high customer satisfaction levels.
• Document workflow for all department processes and review for streamlining and improvement.
• Ensure content accuracy and synchronization across the Club's website and other communication materials.
• Assist with the administration of systems and data.
• Execute all processes related to owner e-communications, such as newsletters, greetings, promotions, club fee invoicing and other outbound campaigns.
• To keep a digital photo library for business use.
• To keep records of all the updated artwork for future reference.
• To make sure that the workspace is clean and organized at all times.
• Represent Anantara Vacation Club in a professional, courteous and sincere fashion in order to foster good working relationships with all our customers, internal and external, in line with company values.
• Facilitate department activities in support of company objectives and requirements.
• Complete other tasks that may be assigned from time to time.
Requirements
• Min. 1 year-experience in customer service or similar role.
• Bachelor’s degree (desirable).
• Excellent English and Thai written and verbal skills.
• Computer literate, proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).