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Reservation Supervisor

Anantara Hotels, Resorts and Spas (Indonesia) (Ubud, Bali, Indonesia)
Bali, Indonesia 🇮🇩
Anantara. The word in Sanskrit means "without end"​ and evokes the freedom, movement and harmony that are the spirit of the Anantara experience and culture. Since the Anantara experience was born in 2001 in Thailand, operating within one of Asia Pacific’s largest lifestyle companies Minor International, we have successfully expanded to Anantara Hotels & Resorts across Vietnam, China, Indonesia, the Maldives, the Middle East and Africa. As a result of our evolution, we attract passionate people looking to discover a meaningful, rewarding career and capitalise on our continued growth. Our promise to our guests is that Anantara will bring story collecting travellers closer to local cultures and experiences with luxurious and heartfelt hospitality in exotic destinations. Our promise to our team members is that we will provide a professional and grounded environment, offering growth, development and inspiring future opportunities. A passion for genuine, heartfelt hospitality is a prerequisite for working with Anantara, as is professionalism and a drive to succeed. Demonstrating just as much character as the hotels and resorts they work in, our team members are the heart and soul of Anantara – providing expertise and grounded hospitality that has made us renowned throughout the world. Discover your potential as we strive to fulfill ours.

About this position

You will assist in the effective operation of the reservations department, to meet the business goals of the hotel according to instructions given by the Reservation Manager.

Responsibilities

• Manage incoming reservation requests in order to avoid a backlog of reservations.
• Ensure daily trace reports/follow-up systems are handled effectively.
• Maintain office administrative procedures within the department that will safeguard and detect double bookings, non guaranteed bookings, filing errors and other inaccuracies.

Requirements

• College degree in hotel management.
• Two years experience in hotel reservation and rooms division.
• Familiar with the hotel operations available technology (PMS & RMS) and all distribution channels.
• Understand the dynamics of regional & local market, local competitors and events of the destination.