Contact Center Training Supervisor
Amway (Thailand)
Thailand | Bangkok
Be among first to apply
Last updated 3 weeks ago
Amway (Thailand)
Career opportunities at Amway (Thailand)
3 jobs
Country:All
Country:All
Bangladesh (1)
Canada (1)
India (4)
Indonesia (6,404)
Malaysia (1)
Nigeria (1)
Philippines (3)
Saudi Arabia (1)
Singapore (1)
Switzerland (1)
Thailand (8,297)
United Arab Emirates (1)
United States (5)
Viet Nam (2)
List of jobs found:
-
-
Marketing Assistant Manager - Content Management
Amway (Thailand)
Thailand | Bangkok
Be among first to apply
Last updated 3 weeks ago
-
Pharmacist (C)
Amway (Thailand)
Thailand | Bangkok
Be among first to apply
Last updated 1 month ago
Contact Center Training Supervisor
Amway (Thailand) (Bangkok, Bangkok City, Thailand)
Bangkok,
Thailand
Amway is one of the world’s leading direct selling companies operating in over 100 countries around the world. The company was founded in 1959, in Ada, Michigan, United States. In 1987, Amway Thailand was founded with being a member of Thai Direct Selling Association (TDSA) since 1988. The company is at the forefront of the growing direct selling industry in Thailand and has encouraged the industry to follow the World Federation of Direct Selling Associations'​ Code of Ethics in protecting consumers, direct sales people and among the direct selling companies.
Recently, Amway Thailand operates 83 shops all over the country to support our ABOs and members. As business has expanded, we have connected with people by offering them the opportunity to experience the business potential of our quality products. In this regard, our vision of building a brighter future by Helping People Live Better Lives today is reflected. We respect our employees, recognizing their dignity, rights and contribution as individuals. We are committed to providing a workplace that stimulates creativity, quality and dedication. We offer training to encourage productivity, achievement and personnel satisfaction. We strongly believe that Amway is where you can create your own destiny.
Click to find similar jobs in Thailand:
Job function:
Customer Service
About this position
Responsibilities
• Oversee all training and mentoring programs, beginning with the identification of training needs. Conduct self-paced courses, monitoring educational programs and materials to ensure their program are effective and up-to-date.
• Conduct effective orientation and mentoring sessions, train for new hires and existing staff by providing knowledge and understanding in the Amway business with product, service, soft skill by providing on-going coaching and on-the-job training and refresh training.
• Provide the development plan and training program for both online and offline, curriculum, execution, and review knowledge skills with systematic planning of the test period to Contact Center staff to ensure that agents successfully accomplish the required quality and good attitude while able to operate effectively to achieve confidence and benefit of the services to ABOs /Members in Amway business.
• Define KPIs and design training year plan by working with supervisor and QA to create the Individual development plan for staff.
• Build learning atmosphere to develop the staff potential and work effectively.
• Provide knowledge assessment with training team participants after training.
• Track and evaluate staff performance by providing report to supervisor, QA and manager.
• Analyze and summarize the data training performance report, provide appropriate tracking and evaluation mechanisms for upline.
• Coordinate effectively with other departments to obtain accuracy and timely information on regular basis.
Requirements
• Oversee all training and mentoring programs, beginning with the identification of training needs. Conduct self-paced courses, monitoring educational programs and materials to ensure their program are effective and up-to-date.
• Conduct effective orientation and mentoring sessions, train for new hires and existing staff by providing knowledge and understanding in the Amway business with product, service, soft skill by providing on-going coaching and on-the-job training and refresh training.
• Provide the development plan and training program for both online and offline, curriculum, execution, and review knowledge skills with systematic planning of the test period to Contact Center staff to ensure that agents successfully accomplish the required quality and good attitude while able to operate effectively to achieve confidence and benefit of the services to ABOs /Members in Amway business.
• Define KPIs and design training year plan by working with supervisor and QA to create the Individual development plan for staff.
• Build learning atmosphere to develop the staff potential and work effectively.
• Provide knowledge assessment with training team participants after training.
• Track and evaluate staff performance by providing report to supervisor, QA and manager.
• Analyze and summarize the data training performance report, provide appropriate tracking and evaluation mechanisms for upline.
• Coordinate effectively with other departments to obtain accuracy and timely information on regular basis.
You are about to leave Huneety to visit Linkedin.com.
Before you leave...
We would like to invite you to create a profile so we can share all similar opportunities like this one in the future.
About Amway (Thailand)
Amway is one of the world’s leading direct selling companies operating in over 100 countries around the world. The company was founded in 1959, in Ada, Michigan, United States. In 1987, Amway Thailand was founded with being a member of Thai Direct Selling Association (TDSA) since 1988. The company is at the forefront of the growing direct selling industry in Thailand and has encouraged the industry to follow the World Federation of Direct Selling Associations'​ Code of Ethics in protecting consumers, direct sales people and among the direct selling companies. Recently, Amway Thailand operates 83 shops all over the country to support our ABOs and members. As business has expanded, we have connected with people by offering them the opportunity to experience the business potential of our quality products. In this regard, our vision of building a brighter future by Helping People Live Better Lives today is reflected. We respect our employees, recognizing their dignity, rights and contribution as individuals. We are committed to providing a workplace that stimulates creativity, quality and dedication. We offer training to encourage productivity, achievement and personnel satisfaction. We strongly believe that Amway is where you can create your own destiny.