E-Commerce Customer Service (1-Year Contract)

Amorepacific (Thailand) Limited (Bangkok)

Bangkok, Thailand

Since its foundation in 1945, AMOREPACIFIC has had a single, clear mission: to present its unique perception of beauty, namely what it calls the ‘Asian Beauty’ to global customers. As the leading Korean cosmetics company, the beauty ideal that AMOREPACIFIC seeks is the ‘beauty that creates harmony between the inside and the outside, based on deep understanding of nature and human.’ AMOREPACIFIC has devoted its best to realize and promote such ‘Asian Beauty’ around the world. AMOREPACIFIC is a global brand company with nearly 30 cosmetics, personal care, and health care brands – many of which are immensely popular with global customers around the world –including Sulwhasoo, LANEIGE, Mamonde, Etude, and Innisfree.

About this position

The E-Commerce Customer Service position is a 1-year contract role focused on managing customer interactions and ensuring smooth order processing within the e-commerce platform.

Responsibilities

• Checking error orders and revise
• Send orders to CJ for further operation
• Coordinate of receiving activity - delivery from supplier to receiving into WMS, synced to OMS and marketplaces)
• Track and monitor order both physical operations and systems, i.e. WMS, OMS, marketplaces
• Customer service management
• Live chat responses - both pre-sale and post-sale queries with a chat response time within 30 mins
• Review responses - attending to customers' positive/negative reviews
• Set up FAQ/automated responses
• Reporting - chat performance reporting

Requirements

• Bachelor’s degree in Business Administration or related field
• Minimum 1-year experience in Social Media Admin or Customer Service
• Proficient in using Social Media platform (especially Facebook, Instagram, Line, Shopee, Lazada)
• Preferably to have knowledge on v-lookup and pivot table.
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Must be sales enthusiast and passionate about convincing potential customer to purchase our products
• Ability to work in a high-energy, fast paced environment and easily adapt to change
• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills