Customer Success

Amity Solutions (formerly Eko) (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

At Amity Solutions, we are driven by a powerful vision: to revolutionize the way businesses connect and engage with their customers and employees. Our dedication to innovation and cutting-edge technology has led us to craft a suite of groundbreaking solutions that cater to the digital needs of modern enterprises. With a focus on enhancing communication, productivity, and customer satisfaction, our core offerings include Enterprise A! Chatbot Platform that streamlines interactions, AI-based generative Chatbots that learn and adapt, and pre-built social features designed to enhance the engagement of apps and websites. But we don't stop there. We understand that engaged employees are the heart of successful organizations, and that's why we also offer building blocks for creating captivating employee experiences. These experiences foster collaboration, boost morale, and contribute to a vibrant company culture. Hundreds of enterprise organizations, including Kasikorn Bank, True ID, and Airasia, have already experienced the transformative power of our AI solutions. Amity Solutions platforms are used to send over 27 million messages per month and enable employee interactions for over 600 thousand end users.

About this position

Join Amity Accentix (formerly TrueVoice), a Subsidiary of Amity Solutions. Amity Accentix is a leading expert in bot voice technology, dedicated to innovating and enhancing voice-based interactions. As part of Amity Solutions, Amity Accentix combines cutting-edge bot voice solutions with a commitment to excellent customer service, providing transformative experiences in communication technology.

Responsibilities

• Support clients that their projects successfully went live by liaising with internal teams and third parties/vendors to identify live incidents, monitoring, and recommending the improvement plan to ensure that clients are in good hands.
• Customer success will provide second tier support for our corporate clients.
• Coordinate with Data Science team to ensure that the engine is up-to-date and meet acceptance criteria.
• Respond to customer queries in a timely and accurate way, liaise with team members to collect incident's information and coordinate with technical teams to solve the problems.
• Share feature requests and effective workarounds with team members, also inform clients about new features and functionalities.
• Produce monthly performance reports with improvement plan and conduct monthly meeting with clients.

Requirements

• Bachelor Degree in any related fields.
• At least 1 year experience as application support, customer success, or customer facing roles.
• Strong client-facing skills with a clear, professional communication style.
• Native Thai speaker with proficiency in English.
• Solid organization skills including attention to detail and multi-tasking skills.
• Good adaptive to learn new computer software and become proficient at user-level (non-technical).
• Bonus skill: Experience using help desk software, remote support tools, voicebot or chatbot industries.