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Solutions Engineer (Middle/Senior)
About this position
Responsibilities
• Lead and mentor the solutions engineer team members.
• Provide technical expertise, solution consulting, and support to the sales team, implementation, and customers.
• Ensure the team is equipped with the necessary technical skills and knowledge.
• Assist sales representatives in understanding the technical aspects of the company's products and services.
• Create and deliver presentations, tech proposals, and product demonstrations.
• Provide technical information and answers to customer questions.
• Conduct research on new technologies and products, and stay up-to-date on industry trends.
• Work closely with other departments to ensure products and services are well-positioned in the market.
• Ensure sales teams are equipped with the necessary technical skills and knowledge.
Requirements
• Collaborate with customers (Enterprises and SMEs) for gathering business requirements.
• Provide technical solutions to solve client use cases.
• Perform man-day and total cost estimation for project development.
• Work closely with the sales team regarding technical proposals and pitches to enterprise customers.
• Put together technical cases.
About Amity Solutions (formerly Eko)
At Amity Solutions, we are driven by a powerful vision: to revolutionize the way businesses connect and engage with their customers and employees. Our dedication to innovation and cutting-edge technology has led us to craft a suite of groundbreaking solutions that cater to the digital needs of modern enterprises. With a focus on enhancing communication, productivity, and customer satisfaction, our core offerings include Enterprise A! Chatbot Platform that streamlines interactions, AI-based generative Chatbots that learn and adapt, and pre-built social features designed to enhance the engagement of apps and websites. But we don't stop there. We understand that engaged employees are the heart of successful organizations, and that's why we also offer building blocks for creating captivating employee experiences. These experiences foster collaboration, boost morale, and contribute to a vibrant company culture. Hundreds of enterprise organizations, including Kasikorn Bank, True ID, and Airasia, have already experienced the transformative power of our AI solutions. Amity Solutions platforms are used to send over 27 million messages per month and enable employee interactions for over 600 thousand end users.