ACM Consultant Seasonal(UKROI), DLS

Amazon (Thailand) (Na In, Uttaradit, Thailand)

Uttaradit

Uttaradit, Thailand

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives.

About this position

The Accommodation Consultant (AC) will work directly with employees and senior leadership in providing accommodations, serving as the primary contact throughout the accommodation process. This role requires exceptional communication, organizational skills, attention to detail, and a strong customer service focus.

Responsibilities

Perform accommodation reviews to ensure compliance and to support employee requests for accommodation in safe and productive assignments
• Serve as a subject matter expert on the accommodations process as well as state and federal disability laws.
• Coordinate the accommodation process and provide end-to-end case management
• Collaborate with Stakeholders to determine and finalize accommodation approval/denials
• Collaborate with leave of absence case managers
• Communicate the accommodation decision, disseminate the Job Accommodation Record (JAR) to the employee, and partner with appropriate stakeholder(s) for implementation
• Educate employees and HR on complicated aspects of the return to work, accommodation, and complex case processes
• Direct employees to the appropriate resource for answers
• Maintain a case load of up to 120 cases.
• Ability to discern when to escalate complex issues to the Sr. Accommodation Consultant
• Maintain system records to ensure accurate and timely information/documentation
• Provide training for employees, managers, HR and others in DLS
• Adhere to internal SLAs and quality standards
• Consult, coordinate and partner with our third party administrators, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate
• Participate in other activities and projects within the DLS program
• Maintain regular, reliable and timely attendance
• Perform other duties as assigned
• Ability to travel as appropriate (up to 25% of the time)

Requirements

Basic Qualifications
• Bachelor's degree or equivalent
• 1+ years of case management experience
• 1+ years of human resources experience
• Experience in investigations case management

Preferred Qualifications
• Bachelor's Degree from an accredited university, or equivalent experience
• PHR and/or CPDM certification
• Computer operating and database management skills
• Strong time management and ownership of deliverables
• Detail orientation with ability to analyze, problem solve, organize and manage multiple priorities and excellent follow up skills in a fast-paced environment