ACM Consultant Seasonal(UKROI), DLS
Amazon (Thailand)
Thailand | Uttaradit
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Last updated 3 days ago
ACM Consultant Seasonal(UKROI), DLS
Amazon (Thailand)
Thailand | Uttaradit
Be among first to apply
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ACM Consultant Seasonal(UKROI), DLS
About this position
Responsibilities
Perform accommodation reviews to ensure compliance and to support employee requests for accommodation in safe and productive assignments
• Serve as a subject matter expert on the accommodations process as well as state and federal disability laws.
• Coordinate the accommodation process and provide end-to-end case management
• Collaborate with Stakeholders to determine and finalize accommodation approval/denials
• Collaborate with leave of absence case managers
• Communicate the accommodation decision, disseminate the Job Accommodation Record (JAR) to the employee, and partner with appropriate stakeholder(s) for implementation
• Educate employees and HR on complicated aspects of the return to work, accommodation, and complex case processes
• Direct employees to the appropriate resource for answers
• Maintain a case load of up to 120 cases.
• Ability to discern when to escalate complex issues to the Sr. Accommodation Consultant
• Maintain system records to ensure accurate and timely information/documentation
• Provide training for employees, managers, HR and others in DLS
• Adhere to internal SLAs and quality standards
• Consult, coordinate and partner with our third party administrators, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate
• Participate in other activities and projects within the DLS program
• Maintain regular, reliable and timely attendance
• Perform other duties as assigned
• Ability to travel as appropriate (up to 25% of the time)
Requirements
• Bachelor's degree or equivalent
• 1+ years of case management experience
• 1+ years of human resources experience
• Experience in investigations case management
• Bachelor's Degree from an accredited university, or equivalent experience (preferred)
• PHR and/or CPDM certification (preferred)
• Computer operating and database management skills (preferred)
• Strong time management and ownership of deliverables (preferred)
• Detail orientation with ability to analyze, problem solve, organize and manage multiple priorities and excellent follow up skills (preferred)
About Amazon (Thailand)
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives.