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Event Manager

Amari Bangkok
Amari Bangkok (Bangkok City, Thailand)
Bangkok, Thailand 🇹🇭
Amari Bangkok
Brightening your stay. Everyday. We’re at the centre of it all, in the heart of the vibrant Pratunam neighbourhood in downtown Petchburi. Whether you are here for weekend shopping or on business, you’ll have quick and easy access to the best shopping centres, dining experiences, lifestyle malls and culturally rich hotspots right on our doorstep. Amari Bangkok offers a home-from-home warmth with beautiful touches to the décor that are uniquely Thai in inspiration. All rooms feature floor-to-ceiling windows that let in an abundance of natural daylight. But the piece de resistance is the view they afford of Bangkok’s bedazzling city splendour by night. Simply awe-inspiring. We can’t wait till you get here and experience it for yourself.

About this position

Accountable for compiling all event documentation and collaborating with Sales, property departments, and customers to guarantee a consistency and elevated level of service across the pre-event, event, and post-event stages of property events. This role is primarily engaged in managing events of average complexity. Ensures a smooth transition of property events from sales to service and back to sales. Identifies chances to optimize revenue by upselling and proposing enhancements, aiming to craft exceptional events.

Responsibilities

• Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
• Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
• Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
• Manages group room blocks and meeting space for average to large-sized assigned groups.
• Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions.
• Uses his/her judgment to integrate current trends in event management and event design.
• Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).
• Participates in customer site inspections and assists with the sales process as necessary.
• Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.
• Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
• Coordinates and communicates event details both verbally and in writing to the customer and property operations.
• Makes presence known to customer at all times during this process.
• Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
• Follows up with customer post-event.
• Responds to and handles guest problems and complaints.
• Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Up-sells products and services throughout the event process.

Requirements

• Bachelor degree in Events Management, Business Administration, Hospitality Management or related fields.
• Minimum 2 years in Event Management, preferably in a 4- or 5-star hotel.

Benefits

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Huneety A.I Salary Estimate
56,000 - 145,000 THB per month