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Director of Guest Experience

Amari Bangkok
Amari Bangkok (Bangkok City, Thailand)
Bangkok, Thailand 🇹🇭
Amari Bangkok
Brightening your stay. Everyday. We’re at the centre of it all, in the heart of the vibrant Pratunam neighbourhood in downtown Petchburi. Whether you are here for weekend shopping or on business, you’ll have quick and easy access to the best shopping centres, dining experiences, lifestyle malls and culturally rich hotspots right on our doorstep. Amari Bangkok offers a home-from-home warmth with beautiful touches to the décor that are uniquely Thai in inspiration. All rooms feature floor-to-ceiling windows that let in an abundance of natural daylight. But the piece de resistance is the view they afford of Bangkok’s bedazzling city splendour by night. Simply awe-inspiring. We can’t wait till you get here and experience it for yourself.

About this position

The Director of Guest Experience is responsible for overseeing and managing all aspects of the guest experience at the hotel. This role involves ensuring the highest standards of service are delivered to VIP guests, coordinating with various departments to provide personalized experiences, and leading the Guest Experience team to achieve excellence.

Responsibilities

• Leadership: Lead and manage the Guest Experience team, ensuring they adhere to company standards and provide exceptional service.
• Guest Experience: Develop and implement strategies to enhance the guest experience, focusing on VIPs and loyalty members.
• Team Development: Foster a positive and high-performing team culture, providing training, coaching, and mentorship.
• Team Collaboration: Foster collaboration and teamwork across departments to ensure a seamless guest experience.
• Operations Management: Oversee day-to-day operations, ensuring efficiency, compliance, and quality standards are met.
• Communication: Maintain open and effective communication with guests, staff, and other departments.
• Problem-Solving: Identify and resolve guest issues and challenges proactively.
• Innovation: Seek and implement innovative guest experience initiatives to differentiate the hotel.
• Financial Management: Contribute to budgeting, forecasting, and financial analysis for the Guest Experience department.
• Compliance: Ensure compliance with all relevant hotel policies, procedures, and regulations.
• Guest Feedback: Gather and analyze guest feedback to identify areas for improvement and implement changes.
• Industry Knowledge: Stay updated on industry trends, best practices, and emerging technologies related to guest experience.

Requirements

• Bachelor degree in Hospitality Management, Business Administration or related fields.
• Minimum of 4 years’ experience with advanced work-related and supervisory front office experience in a 4- or 5-star hotel (preferably in a 5-star hotel).

Benefits

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Huneety A.I Salary Estimate
150,000 - 225,000 THB per month