Customer Service & Complaint Management Intern

Amar Bank (Jakarta, Jakarta, Indonesia)

DKI Jakarta, Indonesia

Amar Bank is transforming banking for the digital era since 2014. We're all about supporting small businesses and those who don't have access to conventional banks. Our AI and cloud technology hooks you up with personalized ways to save, pay, and handle your finances. Meet our star player: Tunaiku! As of 2023, Tunaiku has served more than 14 million loan applicants, enabling those who are in need to access over IDR 9 trillion loans. At Amar Bank, we aim to make a meaningful impact on the lives of our customers. Get ready to level up with our epic innovations! PT Bank Amar Indonesia Tbk is a participant in LPS guarantee, licensed and supervised by OJK.

About this position

The Customer Service & Complaint Management Intern will assist in providing support to customers and help maintain positive relationships while ensuring accurate documentation of customer requests.

Responsibilities

• Assist in providing support to customers requesting data updates (Phone Numbers, Emails, and Bank Accounts) while following established SOPs
• Help explain Tunaiku’s KTA products and services in a clear and concise manner to customers
• Support the team in building and maintaining positive relationships with Tunaiku customers
• Assist in documenting customer requests for data changes and ensuring accuracy in record-keeping

Requirements

• Final-year student with no remaining classes or fresh graduate in any major
• Excellent communication and interpersonal skills
• Strong administrative skills and attention to detail
• Customer-oriented mindset with a willingness to assist and resolve customer concerns
• Ability to work in a fast-paced environment
• Available for a 3-months internship