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Senior Customer Exprience Officer/เจ้าหน้าที่บริหารลูกค้าสัมพันธ์อาวุโส

Altitude Development Co., Ltd.
Altitude Development Co., Ltd. (Sathon)
Bangkok, Thailand 🇹🇭
Altitude Development Co., Ltd.
titude Development was founded by Mr. Chayaphon Hunrungroj along with his partner, Mr. Kwanchai Yingchareonthawornchai in 2014. Altitude brand strongly engages in developing unique properties focusing on lifestyle, innovative design and premium locations. Our core business strategy is to develop a niche luxury projects in both high and low rise buildings utilizing relatively small plots of land in the most desirable locations. Altitude targets convenient areas for consumers where demand is high but supply is low. As of August 2018, the Company's registered capital was 247,826,090.00 baht consisting of 24,782,609 ordinary shares at a par value of 10 baht, with issued and paid-up capital of 247,826,090.00 baht. With 15 years of experience in property agency and real estate consultation and the marketing of 30 projects consisting of condominiums and luxury houses, home offices and 8 years in property development with 9 projects and 6 international awards. We are fully committed to continually improve the excellence in our standards in order to better serve our clients.

About this position

The Senior Customer Experience Officer is responsible for building and maintaining relationships with customers, coordinating repair requests, overseeing repairs, and ensuring customer satisfaction in the real estate industry.

Responsibilities

• Build and maintain good relationships with customers.
• Ensure projects are always in excellent condition.
• Coordinate repair requests, conduct inspections, and efficiently resolve issues for residents.
• Oversee repairs, update customers on progress, and schedule inspections for completed work within the specified timeframe.
• Provide guidance, handle service quality complaints, and ensure all defects are fully repaired.
• Source contractors for repairs according to the scheduled plan.
• Receive and forward customer repair requests to the relevant department for action.
• Inspect reserved homes, find contractors, submit quotations, and seek approval for repair work.
• Monitor repair work during the warranty period after property transfer.
• Coordinate between residents and contractors, track repair progress, and prepare reports.
• Perform other duties as assigned.

Requirements

• Bachelor's degree in any field.
• Minimum of 1 year in experience in after-sales service in the real estate industry.
• Experienced in establishing juristic entities.
• Possess strong communication skills, good interpersonal skills, and the ability to analyze and think systematically.
• Customer service-oriented with excellent coordination and problem-solving skills.
• Proficient in using Microsoft Office programs.
• Passionate about service and has good interpersonal skills.
• Highly responsible and able to work under high pressure.