Customer Transfer Officer (Real Estate)
About this position
Responsibilities
• Coordinate with customers, staff, banks, and internal departments to prepare for transfer operations.
• Negotiate and promote ownership transfers with various banks.
• Plan ownership transfer operations to ensure accuracy, completeness, and adherence to schedules.
• Resolve issues and obstacles on the day of the ownership transfer.
• Maintain the transfer department's software system by inputting necessary data, such as appraisal values, title deed numbers, and house numbers.
• Prepare and verify documents required for transferring ownership of land, houses, and condominiums.
• Prepare and verify documents for transferring electricity and water utilities.
• Prepare documents required for project block evaluations with various banks.
• Collect and deliver ownership transfer document sets to customers and related departments within the specified timeframe.
• Handle customer notifications, including inspection appointments, transfer appointments, and contract cancellations.
• Prepare transfer kits and equipment for the legal department.
• Check the clearance of transfer document sets and record transfer registrations in the system.
• Process reimbursements for expenses related to the ownership transfer department.
• Perform other duties as assigned.
Requirements
• Bachelor’s degree in any field.
• Minimum of 1 year in experience in coordinating with the Land Department, banks, or related government agencies in the real estate industry.
• Proficient in English (TOEIC ≥ 600) or Chinese (HSK ≥ 3) (Preferable)
• Skilled in using Microsoft Office applications.
• Strong interpersonal skills and ability to build positive relationships.
• Excellent coordination and service-minded attitude.
• Ability to work effectively under high-pressure situations.