Customer Transfer Officer (Real Estate)
About this position
The Customer Transfer Officer (Real Estate) is responsible for coordinating ownership transfer operations, ensuring accuracy and compliance, and maintaining effective communication with customers, banks, and internal departments.
Responsibilities
• Coordinate with customers, staff, banks, and internal departments to prepare for transfer operations.
• Negotiate and promote ownership transfers with various banks.
• Plan ownership transfer operations to ensure accuracy, completeness, and adherence to schedules.
• Resolve issues and obstacles on the day of the ownership transfer.
• Maintain the transfer department's software system by inputting necessary data, such as appraisal values, title deed numbers, and house numbers.
• Prepare and verify documents required for transferring ownership of land, houses, and condominiums.
• Prepare and verify documents for transferring electricity and water utilities.
• Prepare documents required for project block evaluations with various banks.
• Collect and deliver ownership transfer document sets to customers and related departments within the specified timeframe.
• Handle customer notifications, including inspection appointments, transfer appointments, and contract cancellations.
• Prepare transfer kits and equipment for the legal department.
• Check the clearance of transfer document sets and record transfer registrations in the system.
• Process reimbursements for expenses related to the ownership transfer department.
• Perform other duties as assigned.
Requirements
• Bachelor’s degree in any field.
• Minimum of 1 year in experience in coordinating with the Land Department, banks, or related government agencies in the real estate industry.
• Proficient in English (TOEIC ≥ 600) or Chinese (HSK ≥ 3) (Preferable)
• Skilled in using Microsoft Office applications.
• Strong interpersonal skills and ability to build positive relationships.
• Excellent coordination and service-minded attitude.
• Ability to work effectively under high-pressure situations.