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Customer Experience Manager (Residential Juristic Person Management 5-7 years))

Altitude Development Co., Ltd.
Altitude Development Co., Ltd. (Sathon)
Bangkok, Thailand 🇹🇭
Altitude Development Co., Ltd.
titude Development was founded by Mr. Chayaphon Hunrungroj along with his partner, Mr. Kwanchai Yingchareonthawornchai in 2014. Altitude brand strongly engages in developing unique properties focusing on lifestyle, innovative design and premium locations. Our core business strategy is to develop a niche luxury projects in both high and low rise buildings utilizing relatively small plots of land in the most desirable locations. Altitude targets convenient areas for consumers where demand is high but supply is low. As of August 2018, the Company's registered capital was 247,826,090.00 baht consisting of 24,782,609 ordinary shares at a par value of 10 baht, with issued and paid-up capital of 247,826,090.00 baht. With 15 years of experience in property agency and real estate consultation and the marketing of 30 projects consisting of condominiums and luxury houses, home offices and 8 years in property development with 9 projects and 6 international awards. We are fully committed to continually improve the excellence in our standards in order to better serve our clients.

About this position

The Customer Experience Manager for Residential Juristic Person Management is responsible for building and maintaining relationships with customer groups, managing customer relationships, and creating satisfaction and positive impressions.

Responsibilities

• Build and maintain relationships with customer groups and manage customer relationships.
• Create satisfaction and positive impressions.
• Manage, plan, and develop community-building and loyalty initiatives for project customers.
• Plan customer relationship activities and communicate with customers both online and offline.
• Plan and create campaigns and content to be sent directly to customers.
• Coordinate with relevant parties to organize customer activities both offline and online.
• Collect customer data, analyze individual customer behavior, and use it to enhance customer satisfaction.
• Manage customer satisfaction to meet the specified SLA of the customer relations department.
• Monitor and address resident satisfaction after move-in.
• Ensure the preparation of documents and relevant equipment for customers for timely handover.
• Manage and address customer feedback through applications and call centers.
• Generate benefits from increasing sales value through soft sales, additional services, and introducing company projects.
• Review documents related to the management of each project.
• Verify records of income and expenses for the central areas of each project.
• Collect resident data for each project's database.
• Determine and collect project management fees and record expenses in common areas.
• Act as a central unit to coordinate and disseminate maintenance requests for various projects.
• Support the handover process (handover to the resident association of each project).
• Other tasks as assigned.

Requirements

• Bachelor's degree or higher in any field.
• Minimum of 5 years in experience in customer management and administration.
• English communication skills with TOEIC ≥ 650.
• Good communication skills, good interpersonal skills, analytical skills, and systematic thinking.
• Service-minded with strong coordination skills.
• Understand construction or system work problems and can handle immediate issues effectively.
• Proficient in using Microsoft Office programs.
• Highly responsible and able to work under high pressure.