Customer Experience Manager (Residential Juristic Person Management 5-7 years))

Altitude Development Co., Ltd. (Bangkok)

Bangkok

Bangkok, Thailand

titude Development was founded by Mr. Chayaphon Hunrungroj along with his partner, Mr. Kwanchai Yingchareonthawornchai in 2014. Altitude brand strongly engages in developing unique properties focusing on lifestyle, innovative design and premium locations. Our core business strategy is to develop a niche luxury projects in both high and low rise buildings utilizing relatively small plots of land in the most desirable locations. Altitude targets convenient areas for consumers where demand is high but supply is low. As of August 2018, the Company's registered capital was 247,826,090.00 baht consisting of 24,782,609 ordinary shares at a par value of 10 baht, with issued and paid-up capital of 247,826,090.00 baht. With 15 years of experience in property agency and real estate consultation and the marketing of 30 projects consisting of condominiums and luxury houses, home offices and 8 years in property development with 9 projects and 6 international awards. We are fully committed to continually improve the excellence in our standards in order to better serve our clients.

About this position

The Customer Experience Manager is responsible for managing customer relations, fostering community building, and enhancing customer satisfaction through various initiatives and activities.

Responsibilities

• Build and maintain relationships with client groups to manage customer relations.
• Create customer satisfaction and leave a positive impression.
• Oversee, plan, and develop initiatives to foster community building and customer loyalty for the project.
• Plan customer engagement activities and communicate with clients through both online and offline channels.
• Plan and create campaigns with content to directly reach customers.
• Coordinate with relevant parties to organize various activities for customers, both online and offline.
• Collect and analyze customer data to understand individual behaviors and enhance satisfaction.
• Manage satisfaction levels in accordance with the defined SLA of the customer relations department.
• Monitor and address homeowner satisfaction after move-in.
• Ensure preparedness of documentation and equipment for customers in receiving transfer boxes within specified timelines.
• Manage feedback from homeowners and customers via applications and the call center.
• Create value through soft sales strategies and recommend various company projects.
• Review documentation related to the management of each project's legal entities.
• Check records of income and expenses for shared costs in each project.
• Maintain the database of homeowners for each project.
• Establish management fees for various projects and record expenses in common areas.
• Act as a central unit to coordinate and distribute maintenance requests for various projects.
• Support the handover process to the legal entity for each project.
• Perform other assigned duties.

Requirements

• Bachelor’s degree or higher in any field.
• Have at least 5 years of experience in customer management and administration.
• Possess English communication skills with a TOEIC score of ≥ 650.
• Have good communication skills, strong interpersonal relations, and analytical thinking abilities.
• Have a passion for service and coordination skills.
• Understand construction or system-related issues and can effectively solve problems as they arise.
• Proficient in using Microsoft Office programs.
• Highly responsible and able to work under high pressure.