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About this position

Leads, manages, tracks and monitor Telesales Call Center Team in performing the direct calls with the new and existing customers by using the standard sales scripts, providing the necessary information regarding to products and services, to promote and sell company’s products and services.

Responsibilities

• Telesales Call Center Management
• Continually review and update sales scripts for assigned telesales team to ensure the quality and completeness of product and services information, and customers’ interests and benefits
• Lead and manage assigned telesales team in performing the direct calls with the new and existing customers by using the standard sales scripts, providing the necessary information regarding to products and services
• Review the daily sales summary reports and other reports regarding to Telesales performance
• Provide advice, coaching and supports to Telesales in order to prevent complaints
• Track and monitor the actual sales performance against sales targets, define the areas of improvement, and provide the recommendations
• Co-ordinate with other units to ensure smooth daily operations
• Training, Coaching and Motivating for Telesales Representatives
• Manage and supervise Telesales Representatives in doing direct calls with customers and performing Telesales process
• Provide the information regarding to company's’ products and services in order to support Telesales
• Review performance records, historical reports and provide feedback for performance evaluations of Telesales Representatives
• Rewards and Recognition Program
• Plan and set up incentive program for Telesales Representatives in order to build up sales performance targets
• Monitor and control incentive budget to align with sales performance
• Report and coordinate with accounting & finance for accounting process

Requirements

• Bachelor’s Degree in Business Administration, Economics, or other related field
• 3-5 years of experience in Call Centre Sales Management, Quality Control and Assessment, Quality Improvement, Telesales, or Sales/ Distribution, or other related fields in insurance or banking business
• Experience with data analysis as well as interpreting and tracking relevant KPIs

Benefits