3PL & Rider Vendor Management Section Manager (Last Mile Business)

About this position

Responsibilities

• Build and Manage sub-contractor partnership management & engagement to ensure the performance & KPI to meet the company standard & target, i.e. sub-contractor recruiting criteria standard, revenue portion, performance evaluation, rider equipment & facility, rider training and safety standard, etc.
• Define the governance around all sub-contractor partners’ relationship and lead recurring review, TOR, contract management (sign and renewal) with competitive rate card/negotiation session in order to drive performance improvement, cost optimization, sustainability and partnership growth strategy.
• Conduct and Provide guidance to Sub-Contractor as partnership management to build and maintain relationship to ensure the rider / driver supply availability, quality and reliability with the company standard.
• Develop and Lead sub-contractor strategy for medium & long terms and execute to enhance rider/driver acquisition strategy & execution both of Online & Off line channel to supply availability and quality at optimal cost.
• Drive in-depth P&L simulation and cost optimization analysis to do gap analysis, and solution providing with strategy to our sub-contractor partnership to meet the objectives and sustainability growth.
• Properly track all aspects of sub-contractor performance and drive efficient monthly performance to comply with the company standard ie; rider acquisition & turn over / churn rate / time attendance / term & payment / rider quality, etc.
• Monitor and Set performance review with each sub-contractor with reporting/dashboard/Repository to track and monitor all operational and financial KPIs relevant to optimize performance.
• Develop, Manage & Punishment consequences for poor performer of sub-contractor to improve the quality to align with the company policy.
• Accountable for rider/driver acquisition target and manage execution to grow fleet through online and offline channels.
• Accountable for competitive rider rate card offering and rider acquisition cost.
• Manage and monitor resource required(manpower/planning and recruitment.
• Lead rider/driver management to ensure effective utilization and optimize operating cost.
• Alignment with commercial and operation teams on the objective and direction relevant to customer requirements, vehicle, standards, safety, cost effectiveness, and professional image.
• Monitor service level, NPS and provide preventive/corrective to improve service quality.
• Lead team strategies (promotions, campaigns, etc.) long-term business plan (recruitment program/activities) and selection matrix for choosing the optimum recruitment channels, sources, and tools.
• Monitor and be on top of the industry trends and insight in the market that will have an impact to the approach and positioning.

Requirements

• Bachelor's Degree in Management, Logistics Engineering, Supply Chain Management, or other related fields.
• Minimum 5 years’ experience in Logistics, supply