Field Service Engineer

Alfa Laval (Indonesia) (Jakarta, Jakarta, Indonesia)

DKI Jakarta, Indonesia

With the purpose of accelerating success for our customer, people and planet, Alfa Laval has developed products since 1883. Alfa Laval is today a world leader within the key technology areas of heat transfer, separation, and fluid handling. Our company was founded on a single brilliant invention, and innovation remains at the heart of everything we do. With more than 3700 patents, we provide worldwide solutions in areas that are vital to society both today and for the future.

About this position

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. This position is for a self-motivated team player who can work in an international and cross-cultural environment, focusing on continuous improvement and building trust through clear communication.

Responsibilities

• Responsible for executing maintenance and minor repairs on standard products at customer site.
• Investigate and resolve technical problems on standard products at customer site.
• Preparation of the service job to execute/resolve at the shortest possible time.
• Follow up on actions and promises made to customers.
• Write service report on site and get it signed by the customer.
• Update service execution IT system with relevant information.
• Report unsafe practices, incidents and work for continuous improvement.
• Capture Installed Base on site and communicate sales opportunities to sales organization.
• Proactive recommendation to customers for purchase of spares.
• Execute service in our Service Centers if required.

Requirements

• At least 3-5 year experience in repairing and maintenance services of industrial machinery/equipment.
• Having basic electrical background but like to work with mechanical work is a plus.
• Having hand on experience with heat exchanges is a plus.
• Strong analytical thinking and trouble shooting skills.