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Field Service Engineer

Alfa Laval (Thailand)
Alfa Laval (Thailand) (Samut Prakan)
Samut Prakan, Thailand 🇹🇭
Alfa Laval (Thailand)
Accelerating success for our customers, people and planet. Alfa Laval is a leading global provider of first-rate products in the areas of heat transfer, separation and fluid handling. With these as its base, Alfa Laval aims to help enhance the productivity and competitiveness of its customers in various industries throughout the world. We define their challenges and deliver sustainable products and solutions that meet their requirements – mainly in energy, the environment, food and the marine industry. Founded in 1883, Alfa Laval today has ~17,500 employees and is listed on Nasdaq OMX. Read more about us and how we make a difference on our website.

About this position

We are looking for a passionate Field Service Engineer professional based in our Service Center in Samut Prakarn province, Thailand for our Service division.

Responsibilities

• Responsible for executing maintenance and minor repairs on standard products at customer site.
• Investigate and resolve technical problems on standard products at customer site.
• Preparation of the service job to execute/resolve at the shortest possible time.
• Follow up on actions and promises made to customers.
• Write service report on site and get it signed by the customer.
• Update service execution IT system with relevant information.
• Report unsafe practices, incidents and work for continuous improvement.
• Capture Installed Base on site and communicate sales opportunities to sales organization.
• Proactive recommendation to customers for purchase of spares.
• Execute service in our Service Centres if required.

Requirements

• Bachelor's Degree in Mechanical or Electrical Engineering
• At least 3-5 year experience in repairing and maintenance services of industrial machinery/equipment.
• Having electrical or automation background but like to work with mechanical work is a plus.
• Having hand on experience with heat exchanges, separator, decanter is a plus.
• Strong analytical thinking and trouble shooting skills
• Good command in English and Thai both written & spoken and computer literate.
• Able to work overtime and a hands-on person.