Customer Success manager in Thailand
About this position
Responsibilities
• Partner with enterprise customers to understand their operations, help them customize KANNA, and work with them to implement KANNA smoothly.
• Develop and maintain strategic business relationships with our enterprise customers.
• Guide customers along their journey to get the most out of their investment in KANNA by advising them through the onboarding, adoption, renewal, and expansion phases of the customer lifecycle.
• Identifying opportunities for upselling and cross-selling within our existing customer base, and collaborating with the sales team to capitalize on these opportunities.
• Tracking and analyzing customer usage patterns to identify potential issues and proactively address them.
• Working closely with sales, marketing, and product teams to ensure our customers have a seamless experience with our products and services.
Requirements
• At least 5 years of experience in a customer-facing role such as Customer Success, Account Management, or Sales.
• Strong understanding of customer success principles and practices.
• Strong analytical skills and experience using data to drive decision-making.
• Excellent communication and relationship building skills.
• Experience working with CRM systems and other customer success tools.
• Experience working with SaaS products or at start-up companies and in-charge of Mid-Enterprise CS role.
• Strong problem-solving skills and the ability to think creatively to resolve customer issues.
• Business English fluency and good presentation skills.
• Native Thai speaker.