Quality Manager

Akzo Nobel Paints (Thailand) Ltd (Chon Buri)

Chonburi, Thailand

AkzoNobel supply the sustainable and innovative paints and coatings that our customers, communities – and the environment – are increasingly relying on. That’s why everything we do starts with People. Planet. Paint. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from a pioneering paints company that’s committed to science-based targets and is taking genuine action to address globally relevant challenges and protect future generations.

About this position

The role is the ambassador of the customer at the site, leading the site quality function and supporting business objectives while ensuring product quality and process robustness.

Responsibilities

• Responsible for the overall quality control aspects of raw materials, in-process and finished products.
• Sets quality standards and ensure compliance to the AkzoNobel Standards and guidelines.
• Sites will exclusively produce and release product based on approved standards.
• Upon site specific quality issues, the SQM facilitates the RCA (though not necessarily leading it), contains the risks and ensures notification. As complex site, the SQM consults the RQM.
• Customer complaint investigation, work closely with solution labs and QA to ensure all the customers’ quality requirements were controlled.
• Response to customers on justified complaints is detailed with standard reply form and on time.
• Corrective actions are assigned, effective and completed on time.
• Complaint management is effective and conducted in line with standard procedure.
• Training & competence needs are assessed along with HR at least annually, planned & documented & used for staff development planning.
• Ensuring that processes needed for the Quality Management system is established, implemented and maintained according to the requirements of AkzoNobel Quality Management system.
• Regularly assessed of quality issues and compliance with legal requirements, and to determine whether or not the Quality Management System conform to the planned arrangements for the requirements of ISO 9001.
• Ensure and adhere to the Company policies/guide

Requirements

• The role leads the site quality function and support in delivering the business objectives and goals.
• The role is to apply an appropriate level of product and process oversight to ensure product quality and process robustness. Performs the technical due diligence in evaluation phase to approve the appropriate external suppliers.
• Aligns with the RDI organization for manufacturing process design during early-stage development and Acts as the manufacturing representative.
• The role leads the Quality Self Improvement program and facilitates customer & certification audits.
• The role establishes and maintains a quality management system (QMS) which is tailored to the specific site needs as well as to AkzoNobel (AN) and regulatory requirements.
• The role is to involved in site MOC and approves changes which impact product quality.