Local IT Officer

Akzo Nobel Paints (Thailand) Ltd (Samut Sakhon, Samut Sakhon, Thailand)

Samut Sakhon, Thailand

AkzoNobel supply the sustainable and innovative paints and coatings that our customers, communities – and the environment – are increasingly relying on. That’s why everything we do starts with People. Planet. Paint. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from a pioneering paints company that’s committed to science-based targets and is taking genuine action to address globally relevant challenges and protect future generations.

About this position

The purpose of the Local IT Officer (LITO) is to be the 'local owner' of IT services and issues in his/her geographical area, providing active IT support and ensuring local users are trained in IT solutions.

Responsibilities

• Responsible to proactively improve the end-user productivity and experience in own region.
• Influence the IT experience of the user and minimize the need to contact the IT Services helpdesk.
• Be THE go-to person for local management and users in case of IT and OT questions and issues that need follow up.
• Arrange proper follow up from global resolver groups and monitor timely and adequate resolution.
• Be the local host for IT projects where needed and act as the process coach for IT processes, supporting AkzoNobel users in utilizing the IT processes and resources in the most effective manner.
• Resulting in, Local IT and OT questions are properly answered, issues are timely and adequately resolved.
• Adequate local support is given to global IT project teams where needed.

Requirements

• Bachelor degree level education.
• Professional with minimum of 3 years of experience in the IT sector including 3 to 5 years managing IT services in a local country organization in a Global IM department.
• Basic IT infrastructure knowledge on: networking, firewalls, servers, workplace services.
• Strong Service management mindset.
• Knowledge of best practice solutions in the shared solutions space.
• Strong knowledge and experience in the assigned service domain.
• Individual must demonstrate ability to act autonomously.
• Know the structure and setup of IM Services (End-to-End services), procedures and people in the Information Management departments and the GBS-IM departments.
• Needs to have a process mindset, while being customer facing.