IT Specialist

Akzo Nobel Paints (Thailand) Ltd (Chon Buri)

Chonburi, Thailand

AkzoNobel supply the sustainable and innovative paints and coatings that our customers, communities – and the environment – are increasingly relying on. That’s why everything we do starts with People. Planet. Paint. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from a pioneering paints company that’s committed to science-based targets and is taking genuine action to address globally relevant challenges and protect future generations.

About this position

The purpose of the role is to be the “local owner” of IT services and issues in his/her geographical area. This encompasses active IT support to local or regional questions and issues, incidents, and escalations. Active engagement to ensure local users are trained in IT solutions and aware of relevant IT updates. Active involvement in local security, financial management and asset management.

Responsibilities

• Proactively ensure efficient use of tools and systems by local users
• Proactively monitor local customer satisfaction and engage on the improvements
• Proactively ensure the standard IT processes, e.g., support, issue resolution and escalation are followed, and share ideas or propose alternatives for improvement if relevant
• Flag demand towards IT Business Partners
• Act as local host for projects / roll outs
• Maintain and build relationship with end-users on location

Requirements

• Bachelor degree level education.
• Professional with minimum of 3 years of experience in the IT sector including 3 to 5 years managing IT services in a local country organization in a Global IM department.
• Basic IT infrastructure knowledge on: networking, firewalls, servers, workplace services
• Strong Service management mindset.
• Knowledge of best practice solutions in the shared solutions space.
• Strong knowledge and experience in the assigned service domain.
• Individual must demonstrate ability to act autonomously.
• Know the structure and setup of IM Services (End-to-End services), procedures and people in the Information Management departments and the GBS-IM departments.
• Needs to have a process mindset, while being customer facing.