Product Operations Associate (Crypto)

Ajaib (Jakarta, Jakarta, Indonesia)

DKI Jakarta, Indonesia

Ajaib is an online brokerage that allows Indonesians to buy and sell stocks, ETFs and mutual funds. We are Indonesia's leading financial technology platform driven by a mission to educate the importance of investing for the future. Guided by the three principles; Everyone is an owner, a growth mindset, and a will to win, we aim to increase the number of financial inclusion within Indonesians through investment. Ajaib is committed to opening the door to access safe, trusted and affordable investment instruments. We transformed the way young generations invested when we first established in 2018. Today, Ajaib is the third-largest brokerage by the number of transactions in Indonesia, with over 1 million investors based on our platform and titled as the fastest-growing unicorn in South East Asia.

About this position

We are seeking a highly motivated and detail-oriented Product Operations Associate to join our crypto team. In this role, you will play a critical part in ensuring the seamless execution of product operations, including token listings and delistings, withdrawal fee and limit management, and cross-functional coordination.

Responsibilities

• Oversee the end-to-end process of token listings and delistings, ensuring smooth integration and compliance with business and regulatory requirements
• Configure trading pairs, test wallet functions, and monitor post-listing performance, recommending delisting when necessary
• Adjust withdrawal fees based on blockchain network conditions and benchmark against competitors to maintain market competitiveness
• Address and resolve issues affecting withdrawal speed in coordination with relevant teams
• Develop and refine Standard Operating Procedures to optimize operational workflows
• Identify bottlenecks and implement process improvements for enhanced efficiency
• Work with engineering, compliance, marketing, and support teams to ensure alignment on goals and smooth execution of product launches and updates
• Manage dependencies, address escalated issues, and support promotional activities for token operations

Requirements

• Bachelor's degree in business, finance, computer science, or a related field
• 1-3 years of experience in operations, project management, or product management, preferably in the crypto, fintech, or tech industries
• Strong analytical skills with proficiency in tools like Google Sheets, and constructing data queries using data visualization tools
• Excellent organizational, communication, and problem-solving skills
• Familiarity with cryptocurrency trading systems, blockchain technology, and financial operations
• Ability to collaborate with cross-functional teams and manage multiple tasks in a fast-paced environment
• Detail-oriented with a commitment to delivering high-quality results
• Proactive mindset with a willingness to embrace challenges and learn new skills
• Demonstrate a strong passion for the cryptocurrency industry