Account Management Associate (TikTok)
About this position
Responsibilities
• Build and maintain strong relationships with clients, acting as their primary point of contact
• Understand clients' business objectives, challenges, and target audiences to develop effective digital marketing strategies.
• Conduct regular meetings and communication to provide updates, gather feedback, and address client needs, ensuring quality output.
• Manage day-to-day projects, ensuring on-time and within-budget delivery while maintaining high client satisfaction.
• Collaborate with internal and external teams (vendors/partners) to ensure precise project execution, adhering to processes and regulatory requirements.
• Serve as the main point of contact for TikTok content/livestreams planning, production, and posting
• Oversee the overall schedule, feedback, and approval processes with clients and third parties (creators/affiliates)
• Collaborate with the commercial and creative teams to plan and implement content/campaigns, delivering target performance as specified by the client.
• Maintain effective and smooth relationships with all stakeholders, optimizing operational effectiveness, business performance, and goodwill
• Support key brand objectives, ensuring seamless integration into strategic recommendations
• Develop joint marketing and social media content plans with creative and content strategists.
• Work closely with the Customer Marketing team on Commercial Planning
• Collaborate with the Marketing Team to improve promotional effectiveness and operational efficiencies
• Assist with project budget planning and control under leadership direction
• Maintain an action and solution-oriented approach at all times
• Thoroughly understand clients, industry dynamics, competitors, key drivers, and the evolving business environment
• Provide timely communication on market environment and competitor analysis.
• Identify and advise brands on opportunities and risks
Requirements
• Bachelor’s degree in marketing, Business, or a related field
• Minimum 2-3 years of relevant experience in digital marketing communication, creative agencies, or eCommerce, handling local and international clients
• Proven experience in account management within a digital marketing agency or similar environment
• Strong understanding of digital marketing channels, especially TikTok. Experience with digital marketing tools and platforms (e.g., Google Analytics, Google Ads, Facebook Ads Manager) is preferred
• Demonstrated track record of client relationship development and service
• Detail-oriented, process-driven, and solution-led skills, with the ability to guide the team effectively
• Fluency in Thai & English, both spoken and written, is required