78 jobs as Information Systems Specialist in Thailand (Bangkok Metropolitan Region)

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ICT Service Desk Analyst (Tier 1)

Trigyn Technologies Limited

Thailand | Bangkok

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Last updated 1 month ago

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System Analyst (Hybrid Working)

Aksorn Charoentat Act Co., Ltd.

Thailand | Bangkok

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Last updated 22 hours ago

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IT Help Desk - ประจำThe Mall3 (หัวหมาก-รามคำแหง)

G-Able Company Limited

Thailand | Bangkok

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Last updated 22 hours ago

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Network Security

G-Able Company Limited

Thailand | Bangkok

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Last updated 22 hours ago

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Network Engineer

ZTE (Thailand) Co., Ltd.

Thailand | Bangkok

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Last updated 22 hours ago

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System Analyst

G-Able Company Limited

Thailand | Bangkok

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Last updated 22 hours ago

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IT Helpdesk

G-Able Company Limited

Thailand | Bangkok

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Last updated 22 hours ago

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IT Specialist (ดูแลส่วนเขตภาคอีสานตอนล่าง)

PCL Holding Public Co., Ltd.

Thailand | Bangkok

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Last updated 23 hours ago

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IT Suppport

V. Sirikan Autoparts Co., Ltd.

Thailand | Bangkok

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Last updated 1 day ago

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วิศวกรเครือข่าย (Network Engineer)

Metro Machinery Co., Ltd.

Thailand | Bangkok

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Last updated 1 day ago

ICT Service Desk Analyst (Tier 1)

Trigyn Technologies Limited

Trigyn Technologies

Bangkok

Bangkok, Thailand

Trigyn provides top-tier digital transformation services that help clients unlock the power of their business intelligence to better meet the needs of their customers, for today and tomorrow. Trigyn is the trusted digital transformation partner of governments, intergovernmental organizations, public sector entities and private corporations around the world.

Job types: Full-time employment

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Job function: Software Development & Engineering

Industries: Information Technology Management and Consultancy Services

About this position

Trigyn has a contractual opportunity for a ICT Service Desk Analyst (Tier 1). This position is based at our client site in Bangkok, Thailand.

Foreigners welcome. We support immigration process and work permit.

Responsibilities

Trigyn has a contractual opportunity for a ICT Service Desk Analyst (Tier 1). This position is based at our client site in Bangkok, Thailand.

Our Client is an Intergovernmental Organization with 195 member states and presence in every region of the world.

The Initial Contract is until December with strong possibility of extension, which is subject to the performance of the selected candidate and overall workload

Job Description:-
Fluency in spoken and written English.
At least 1 year experience in ICT service desk operations or ICT helpdesk.
Analytical mind.
Attention to detail.
Team player with the capacity to work in a multicultural environment.
Capacity to work independently under minimal supervision.
Capacity to comply with established guidelines and instructions from supervisor.
Capacity and willingness to acquire new skills and knowledge through self-learning and research.

The selected candidate is responsible for the following duties
Provides Tier-1 support to users for all systems and services falling within the USD Asia service catalog.
When an incident cannot be resolved or a request fulfilled at the Tier-11 level, escalate the ticket and follow up with the escalation team until incident resolution or request fulfillment.
Distributes tickets to USD hubs based on established procedures whenever acting as a dispatcher.
Completes the beginning of shift checklist and prepares the end of shift report whenever covering a shift alone (typically when assigned to work on Saturday or Sunday).
Drafts and sends broadcast emails in relation to major incidents whenever covering a shift alone (typically when assigned to work on Saturday or Sunday).
Contributes to the continuous improvement of USD processes and USD knowledge base.
Provides guidance to new/junior service desk agents.
Performs other duties as assigned.

TRIGYN TECHNOLOGIES is a multinational IT services company with resources deployed in 25 countries. TRIGYN is an ISO 9001:2015, ISO 27001:2013 (ISMS) and CMMI Level 5 certified company. TRIGYN has offices in United States, Canada, Germany Switzerland and India.

Benefits

35,000 - 55,000 THB per month

78 jobs as Information Systems Specialist in Thailand (Bangkok Metropolitan Region)

List of jobs found:

ICT Service Desk Analyst (Tier 1)

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