Live Operation - Specialist (Freelancer)

Acommerce (Thailand) (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

aCommerce revolutionized the e-commerce enablement industry by introducing our cutting-edge platform and technology stack, EcommerceIQ. Our self-developed and proprietary software includes innovative omnichannel management software. aCommerce is also the leading end-to-end e-commerce enabler in Southeast Asia. We drive brands to achieve their e-commerce goals with high-performance digital marketing, online store development & management, data & analytics, customer care, fulfillment, and delivery services.

About this position

The Live Operation - Specialist (Freelancer) is responsible for managing live stream software and platforms, ensuring optimal performance, moderating content, providing stream support, and collaborating with team members to create a seamless live streaming experience.

Responsibilities

• Technical Expertise:
• Manage live stream software(OBS,Tiktok live studio) and platforms (TikTok Live, Shopee Live, Lazada Live, etc.) to ensure optimal performance and troubleshoot technical glitches.
• Monitor live streams for any technical issues or disruptions, and take swift action to resolve them.
• Maintain a strong understanding of streaming protocols and best practices across various platforms.

• Content Moderation:
• Actively monitor chat messages and comments for inappropriate content, hate speech, or violations of community guidelines.
• Manage comments promptly to maintain a positive and inclusive environment for viewers.
• Work collaboratively with the live anchor to address viewer concerns or questions that require moderator intervention.

• Stream Support:
• Assist the live anchor with pre-stream preparations, including setting up equipment and testing software.
• Monitor scripts and product information to ensure accuracy and provide real-time support during the stream.
• Generate reports on live stream performance metrics (viewership, engagement) for post-analysis.

• Teamwork and Communication:
• Collaborate effectively with the live anchor, marketing team, and technical staff to ensure a seamless live stream experience.
• Clearly communicate any technical issues or moderation needs to the live anchor and relevant team members.
• Maintain a positive and professional demeanor within the team environment.

Requirements

• Excellent attention to detail and ability to identify and address potential problems proactively.
• A keen eye for inappropriate content and a commitment to maintaining a positive online environment.
• Effective communication and collaboration skills to work seamlessly within a team.
• Ability to stay calm under pressure and make quick decisions in fast-paced situations.
• Proficient in (Thai, and English) to understand viewer comments and communicate effectively.
• Strong technical skills with experience in live streaming software and platforms (OBS, TikTok Live, Shopee Live, Lazada Live a plus).
• Graduating from relevant fields of study would be preferred.