Head of Collections

Acommerce (Thailand) (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

aCommerce revolutionized the e-commerce enablement industry by introducing our cutting-edge platform and technology stack, EcommerceIQ. Our self-developed and proprietary software includes innovative omnichannel management software. aCommerce is also the leading end-to-end e-commerce enabler in Southeast Asia. We drive brands to achieve their e-commerce goals with high-performance digital marketing, online store development & management, data & analytics, customer care, fulfillment, and delivery services.

About this position

We are seeking a highly skilled and experienced Head of Collections to lead and oversee our organization’s collections function. The ideal candidate will have a proven track record in driving efficient and effective collections strategies, managing teams, and improving overall financial performance.

Responsibilities

Collection Management:
• Oversee the entire collections process, from invoicing to payment.
• Develop and implement efficient collection strategies to minimize delinquency and accelerate cash flow.
• Monitor aging receivables and take proactive steps to resolve outstanding balances.
• Implement robust credit and collection policies to mitigate risk.
• Develop and implement a comprehensive collections strategy aligned with the organization’s overall financial goals.
• Monitor industry trends and best practices to identify opportunities for improvement.

Team Management
• Foster a positive and collaborative work environment.
• Set clear performance expectations and provide regular feedback.

Financial Performance
• Drive collections efforts to maximize cash flow and minimize bad debt.
• Analyze key performance indicators (KPIs) to identify trends and areas for improvement.
• Implement strategies to reduce delinquency rates and accelerate collections timelines.

Risk Management
• Assess and mitigate credit risks.
• Implement robust controls to prevent fraud and errors.
• Stay updated on regulatory changes and ensure compliance.

Reporting And Analysis
• Prepare accurate and timely reports on collections performance.
• Analyze data to identify opportunities for optimization.
• Provide insights to senior management to inform decision-making.

Requirements

• Bachelor’s degree in Finance, Accounting, or a related field.
• Minimum of 7-10 years of experience in collections management.
• Proven track record in leading and managing high-performing teams.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in financial software and systems.