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About this position

The Telephone Operator at Accor is responsible for promoting the brand philosophy through excellent communication skills and ensuring efficient handling of guest messages and inquiries.

Responsibilities

• Promotes the brand philosophy through his or her exemplary attitude, behaviour and excellent communication skills
• Responsible and accountable for the logging of and correct, prompt and efficient handling of all guest messages and facsimiles.
• Researches and provides specific directory information to both internal and external inquirers, as required, in accordance with policy and procedure pertaining to the disclosure of directory information
• Utilizes public address, paging, and voice mail systems to ensure proper routing of calls
• To ensure that all guest enquiries and requests are attended to in a helpful, professional yet warm and friendly manner.
• To be completely aware of the Fire and Emergency procedures of the hotel and your responsibilities in an emergency.
• Ensures a rapid response from the different departments concerned
• Handle wake-up call request from guest
• Maintenance of switchboard directory and any other miscellaneous tasks relating to switchboard functionality
• Makes sure that all the information available in the front Office information board is well presented and up-to-date
• Able to work multi-task

Requirements

• High-school diploma to degree, or equivalent (university or specialist hospitality or communications school). Could be open to atypical profiles
• Fresh graduate; hospitality/ tourism experience is a plus
• Knowledge of the hotel environment
• Fluent in the national language, English and a 3rd language is a plus

Benefits