Restaurant Director for an opening restaurant with Michelin star objective

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Fairmont Jakarta is revamping one of its specialty restaurants to offer a new dining experience, infused with global influences and contemporary flair, for Jakarta gourmet aficionados. The Restaurant Director will oversee all aspects of restaurant operations, ensuring customer satisfaction and profitability.

Responsibilities

• Uphold the highest standards of customer service and ensure that all guests receive a memorable dining experience.
• Address any customer concerns or complaints promptly and effectively, striving to resolve issues to the satisfaction of the guest.
• Oversee day-to-day restaurant operations, including opening and closing procedures, reservation management, and seating arrangements.
• Monitor food and beverage quality and presentation, ensuring consistency and adherence to established standards.
• Implement and enforce health and safety protocols to maintain a clean, safe, and sanitary environment for guests and staff.
• Manage restaurant financial performance, including revenue targets, cost control, and profitability.
• Analyze sales trends, expenses, and financial reports to identify areas for improvement and implement strategies to maximize revenue and minimize costs.
• Oversee inventory management, including ordering supplies, controlling stock levels, and minimizing waste to optimize profitability.
• Develop and implement marketing strategies to attract new customers and retain existing ones, including promotions, special events, and loyalty programs.
• Recruit, train, and supervise restaurant staff, including servers, hosts/hostesses, and kitchen staff.
• Conduct regular performance evaluations, recognize outstanding contributions, and address performance issues promptly and professionally, promoting a positive and collaborative work environment.
• Provide ongoing coaching, feedback, and performance evaluations to ensure staff development.

Requirements

• Proven experience as a Restaurant Director or in a similar managerial role in the hospitality industry.
• Strong understanding of restaurant operations, financial management, and customer service principles.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Knowledge of health and safety regulations and best practices.
• Passion for food and beverage, with a keen eye for detail and quality.