Restaurant & Bar Manager

Accor-Group (Greater Surabaya)

East Java, Indonesia

We are far more than a worldwide leader. We are more than 300,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits.

About this position

We are seeking a dynamic and experienced Restaurant & Bar Manager to join our team in Surabaya, Indonesia. As the Restaurant & Bar Manager, you will be responsible for overseeing all aspects of our establishment's operations, ensuring exceptional customer experiences, and leading a team of dedicated professionals.

Responsibilities

• Manage the day-to-day operations of the restaurant and bar, ensuring smooth service and customer satisfaction
• Oversee inventory management, including ordering supplies and maintaining optimal stock levels
• Develop and implement strategies to increase revenue and profitability
• Ensure compliance with food safety regulations and maintain high standards of cleanliness and hygiene
• Recruit, train, and supervise staff members, fostering a positive and collaborative work environment
• Handle customer inquiries, feedback, and complaints promptly and professionally
• Analyze sales data and prepare reports for upper management
• Collaborate with the kitchen team to develop and update menus
• Manage budgets and control costs while maintaining quality standards
• Organize and oversee special events and promotions to attract and retain customers

Requirements

• Proven experience (2+ years) in restaurant and bar management Midscale International Hotel
• Strong knowledge of food and beverage operations and industry trends
• Excellent leadership and team management skills
• Outstanding communication abilities, both verbal and written
• Proficiency in inventory management systems and point-of-sale (POS) software
• Demonstrated ability to train and develop staff members
• Strong problem-solving and decision-making skills
• Customer-focused mindset with a commitment to delivering exceptional service
• Solid understanding of financial management and budgeting in the hospitality industry
• Ability to work flexible hours, including evenings, weekends, and holidays
• Food safety certification preferred
• Bachelor's degree in Hospitality Management, Business Administration, or related field is a plus