Guest Service Centre (Daily Worker)

Accor-Group (Jakarta, Jakarta, Indonesia)

DKI Jakarta, Indonesia

We are far more than a worldwide leader. We are more than 300,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits.

About this position

Pullman Jakarta Central Park is a 5-star hotel seeking a Guest Service Centre Daily Worker to ensure high levels of guest satisfaction and manage operations related to guest queries and communications.

Responsibilities

• Attend to all guest queries in a prompt, professional manner to ensure a high level of guest satisfaction
• The Guest service Centre is responsible and accountable for all operations in relation to the Switchboard and guest message delivery whilst on duty
• To ensure that all guest enquiries and requests are attended to in a helpful, professional yet warm and friendly manner
• To ensure on a daily basis that you are fully aware of all arrivals to the Hotel, and in particular, VIP’s and return guests, and that you are aware of any special requests for appropriated action
• To ensure you have a complete and thorough knowledge of the outlets of the hotel, their operating hours and the scope of services that they provide

Requirements

• Minimum 1 year experience within similar role
• Good communications skills, both written and verbal in Bahasa Indonesia and English
• Working experience in 5* hotel operation is highly regarded