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Guest Service Agent

Accor-Group
Accor-Group (Bali, Indonesia)
Bali, Indonesia 🇮🇩
Accor-Group
We are far more than a worldwide leader. We are more than 300,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits.

About this position

Join Accor as a Guest Service Agent, where you will provide exceptional hospitality and create memorable experiences for guests in a supportive and innovative environment.

Responsibilities

• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
• Complete the daily shift check list, referring any items that require follow up to the Front Office Supervisor or Duty Manager.

Requirements

• Highly motivated with excellent attention to detail.
• Always display a professional appearance.
• Social and outgoing person, with a passion for service.