Guest Service Agent

Accor-Group (Ujung Pandang, South Sulawesi, Indonesia)

South Sulawesi, Indonesia

We are far more than a worldwide leader. We are more than 300,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits.

About this position

The Guest Service Agent at Novotel Makassar Grand Shayla is responsible for the day-to-day operations of the reception, ensuring guests feel comfortable and welcome during their stay.

Responsibilities

• Report directly to the Duty Manager, the Guest Service Agent is directly responsible for the day-to-day operations of the reception whilst on duty.
• Ensure that guests and visitors are made to feel comfortable and welcome 'at home' on arriving and departing the Hotel.
• Responsible for the supervision of driveway and daily operation and to ensure a consistently high standard of guest service.
• Responsible for Information desk activities (including guest queries, information, mail, and messages).
• Identify the person to whom he/she is speaking, and the subject of the request, and direct the guest accordingly.
• Provide general information to customers and guests in a good and helpful manner.
• Identify ways of increasing the Hotel’s overall profitability within the section.
• Know how to explain the hotel and network pricing policy to guests.
• Know how to present the sales pitch for the various network products and hotel services.
• Systematically offer the hotel’s services to guests upon their arrival.
• Strive to implement the Accor Vision and demonstrate active use of the Accor Values.

Requirements

• Diploma in Hospitality Management or equivalent.
• Prior Experience In Hotel Front Office Operations Is Preferred.
• A strong focus on customer service.
• Excellent communication skills; fluency in English is required.
• Be able to work shifts, weekends, and public holidays.