Front Desk Agent

Accor-Group (Banjarbaru, South Kalimantan, Indonesia)

South Kalimantan, Indonesia

We are far more than a worldwide leader. We are more than 300,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits.

About this position

Novotel Banjarmasin Airport is seeking a Front Desk Agent to provide professional and engaging service to guests while managing check-ins and guest requests.

Responsibilities

• Consistently offer professional, friendly and engaging service
• Greet, check in and settle guest accounts while ensuring all service standards are followed
• Handle guest requests, questions and concerns effectively and promptly
• Upholds the highest standard of internal and external customer service at all times

Requirements

• Proficient in the English Language (verbal & written), second language is an asset
• Must be able to handle multiple tasks in a dynamic, fast-paced environment
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Strong interpersonal and problem solving abilities