EN - Reservation Agent

Accor-Group (Bandung, West Java, Indonesia)

West Java, Indonesia

We are far more than a worldwide leader. We are more than 300,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits.

About this position

As a Reservations Agent at Accor, you will be the beginning of an exceptional guest experience, making guests feel welcome and reflecting the exceptional experience they can expect upon arrival.

Responsibilities

• Consistently offer exceptional, friendly and engaging service
• Ensure the best selection for the guest and ensure revenue is maximized through up-selling
• Recommend property facilities and assist guests with information and special requests
• Book room reservation requests, enter rooming lists, and update accurate information in the system

Requirements

• Guest focused personality is essential
• Experience is an asset
• Prior experience working with Opera or a related system
• Strong interpersonal and problem solving abilities
• Fluency in English, additional languages are a plus