Assistant Restaurant Manager

Accor-Group (Greater Surabaya)

East Java, Indonesia

We are far more than a worldwide leader. We are more than 300,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits.

About this position

We are seeking an enthusiastic and detail-oriented Assistant Restaurant Manager to join our team in Surabaya, Indonesia. As a key member of our management team, you will play a crucial role in ensuring smooth daily operations and delivering exceptional dining experiences to our guests.

Responsibilities

• Assist the Restaurant Manager in overseeing daily operations, including opening and closing procedures
• Support in recruiting, training, and managing restaurant staff to maintain high service standards
• Ensure excellent customer service by addressing guest concerns promptly and professionally
• Collaborate with the management team to implement promotional activities and special events
• Monitor and maintain food and beverage quality, cleanliness, and adherence to health and safety regulations
• Assist in inventory management, including ordering supplies and minimizing waste
• Support financial management efforts by monitoring expenses and analyzing performance metrics
• Foster a positive and collaborative work environment among staff members
• Implement and maintain efficient systems for reservations, seating, and wait list management
• Stay informed about industry trends and competitor activities to contribute to the restaurant's growth strategies

Requirements

• Minimum of 2 years of experience in a supervisory or management role within Midscale International Chain hospitality industry
• Strong leadership, organizational, and interpersonal skills
• Excellent communication abilities and problem-solving aptitude
• Familiarity with restaurant management software and point-of-sale (POS) systems
• Knowledge of food safety and hygiene regulations
• Basic financial management skills, including budget control and cost analysis
• Ability to work flexible schedules, including evenings, weekends, and holidays
• Customer-focused mindset with a passion for delivering exceptional dining experiences
• Detail-oriented approach to maintaining high standards of quality and cleanliness
• Adaptability and resilience in a fast-paced environment
• Relevant degree or certification in hospitality management or a related field (preferred)
• Fluency in English