Assistant Reservation Manager

Accor-Group (Ujung Pandang, South Sulawesi, Indonesia)

South Sulawesi, Indonesia

We are far more than a worldwide leader. We are more than 300,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits.

About this position

The Assistant Reservation Manager at Novotel Makassar Grand Shayla supports the reservations team to meet key performance indicators and ensures a high level of guest experience through effective communication and operational support.

Responsibilities

• Support the reservations team to ensure all key KPIs are met and maintained including conversion, abandoned call rate and call quality assurance.
• Supporting & Handling Email Reservations
• Taking Internal & External calls follow LISTEN/LQA Standard
• Perfect Arrival Check
• Rate Loading
• Ensure travel agency commissions, reservations sales conditions, profile tracking and guest recognition is checked, completed and updated accordingly
• Maintain high level of performance within the reservations guest experience, including training and support for the reservations team and liaison with operational teams.
• As instructed by the Director of Reservation Sales, maintain and update reservation systems with accurate tracking and rate information to all distribution channels.

Requirements

• Minimum of 2 years of relevant experience in the reservations sales
• Strong working knowledge of CRS, PMS, TARS or distribution systems
• Results Orientated
• External and internal environment understanding
• Ability to work effectively and contribute in a team
• Great communication, presentation and influencing skills
• Customer/Commercial focus
• Team support and development mindset for the team
• Multicultural awareness and able to work with people from diverse cultures
• Flexible and able to embrace and respond to change effectively
• Self-motivated and energetic
• Possess skills of leadership, developing, strategic thinking, problem solver.
• Excellent communication.
• Results and service oriented with an eye for details.
• Ability to multi-task, work well in stressful & high-pressure situations.
• A team player & builder.
• A motivator & self-starter.
• Well-presented and always professionally groomed.