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About this position

The Assistant Front Office Manager supervises all front office operations and develops relationships with guests to enhance their loyalty.

Responsibilities

• Supervise all front office operations, including check-in/check-out procedures, reservations and guest services
• Develop close relationships with guests throughout their stay with the aim of gaining their loyalty
• Handle guest complaints if they have not been dealt with by team members and provides a rapid solution
• Assist the FOM with the design and implementation of new procedures, when necessary
• Maintain vigilance regarding possible fraud, theft and potential security risks
• Ensure communication procedures are effective and efficient on a day-to-day basis, so that service standards are not compromised
• Carry out Duty Management functions as required.
• Support the management with on-going On Job Training Programs within the department to meet Brand and Service Standards
• Induct new staff into the team, department and Hotel in the first week of their employment following guidelines.
• Collaborate with the Front Office Manager in creating a team that works together with trust and takes responsibility to meet the goals of the department / Hotel
• Ensure the ALL Accor loyalty programme is promoted to guests.

Requirements

• Minimum of 2-3 years of experience in a front office supervisory or assistant management role.
• Excellent leadership, communication and interpersonal skills.
• Strong problem-solving abilities and attention to details.
• Ability to work effectively under pressure.
• Essential to be flexible with working hours, including evenings, nights, weekends and public holidays.
• Fluency in multiple languages is a plus (Chinese, Arabic)

Benefits