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About this position

The Cloud Infrastructure Sr Analyst will be responsible for managing and optimizing cloud services, performing system administration, and ensuring the reliability of cloud resources. This role requires technical expertise in cloud operations and a proactive approach to improving infrastructure.

Responsibilities

• Acting as L1.5/L2 technical operations for break-fix and incident response
• Provision and manage cloud services to meet demand requirements (e.g., compute, storage, networking)
• Perform system administration on Windows and Linux OS (e.g., installation, configuration, maintenance, and software updates)
• Perform maintenance, vulnerability patching, and performance optimization of cloud services and workloads
• Implement orchestration platforms and CI/CD pipelines for automated deployment
• Monitor performance and ensure reliability of cloud resources, servers, and containers
• Continuously improve cloud service delivery and gather initiatives for cost optimizations and savings
• Maintain asset information in CMDB and generate regular cloud service delivery reporting
• Create documentation including standards, procedures, and knowledge base articles
• Join client call on technical discussion as required
• Support the operations on-call rotation
• Pro-active engagement for improvement of overall infrastructure operations and managed services

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent work experience
• Proven work experience as a Cloud Engineer or similar role, with specific expertise in AWS cloud services
• Hands-on experience with infrastructure deployment and configuration management tools (e.g., CloudFormation, Terraform, Ansible)
• Proficient with Windows and Linux / Unix-based operating systems
• Good understanding of networking principles and protocols (e.g., TCP/IP, DNS, VPN)
• Experience with monitoring, alerting, and logging tools (e.g., CloudWatch, Prometheus, Grafana)
• Experience with scripting (e.g., PowerShell, Bash, Python) and automation tools (e.g., Ansible, Puppet, Chef)
• Good analytical and problem-solving skills with attention to detail
• Familiar with ServiceNow CMDB or ITSM / ITIL framework
• Proficient in drafting technical specifications and documenting system changes
• Good English communication skills both written and verbal
• Certifications such as AWS Certified Associate levels, CCNA, CompTIA, and RHCSA is a plus
• Experience in managing large-scale enterprise server environments is a plus
• Experience with infrastructure-as-code tools and DevOps practices is a plus

Benefits