Trust & Safety QA Team Lead
Accenture Southeast Asia (Bangkok, Bangkok City, Thailand)
Bangkok,
Thailand
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 732,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships.
About this position
The Trust & Safety QA Team Lead is responsible for overseeing site quality performance, driving quality targets, and developing team members while maintaining strong relationships with client counterparts.
Responsibilities
• Site Quality performance
• Drive and lead RCA, Analysis, Action plans
• Drive Quality Targets
• Developing people
• Develop and maintain good working relationship with client counterparts
• Coordinating and managing assigned capability roles
• Managing measured productivity of team
• Experience managing productivity-driven operation
• Ability to perform special projects as needed in addition to daily responsibilities
• Ability to organize staff and supervise workload for maximum efficiency
Requirements
• At least 2 years of relevant experience
• Management reporting experience
• Strong leadership skills
• Ability to learn quickly through self-study, classroom, and hands-on experience
• Strong analytical skills
• Strong communication skills with all levels of employees and management
• Strong organizational skills
• Flexibility to work in different shifts and overtime; or swing shifts as needed.
