Partner Experience Associate
Accenture Southeast Asia (Bangkok, Bangkok City, Thailand)
Bangkok,
Thailand
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 732,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships.
About this position
This role will support the Media & Community Partnerships team to handle high-priority partner issues and work with stakeholders to drive long-term solutions. Demonstrable experience working with sensitive issues and communicating through internal and external stakeholders is a must for this role. A strong understanding of process development and implementation is beneficial.
Responsibilities
• Own resolving partner issues by using all available tools and resources.
• Work closely with internal teams to troubleshoot and solve issues experienced by our partners.
• Communicate effectively with partners to understand their issues and route to the appropriate channel for resolution.
• Solicit, organize and contextualize product feedback from partners.
• Manage ticket flow and communications across multiple teams.
• Assess, quantify and implement workflow improvements to scale out support.
Requirements
• 1-2 years of experience in issue resolution/ incident management.
• Ability to work independently and solve partner issues without oversight.
• Ability to analyse data and make informed recommendations.
• Knowledge of Google Spreadsheets and Microsoft Excel.
• Exceptional written and verbal communications skills.
• Ability to work cross-functionally and across multiple time zones and functions.
• Standout executor with attention to detail, strong organizational skills, and ability to drive results.
• Advanced level of written and spoken English.
• Previous experience of working in the media industry would be an advantage.
