Media Relationship Analyst

Accenture Southeast Asia (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 732,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships.

About this position

The Media Community Development team develops and executes on solutions for public figures and media publishers on social media platforms. This team helps to improving the experience of the media partner on the platform, by increasing engagement levels through exceptional support experiences for publishers, public figures, content and video creators, and obtaining actionable insights through the interaction with partners. This individual will work with media partners, providing support, collecting feedback, and managing the communication channel through voice and email interactions. This role will also involve executing scaled outreach campaigns to create and sustain new partnerships.

Responsibilities

• Provide an amazing support experience to our public figures and media publishers across the platform
• Assess, quantify and implement workflow improvements to scale out support
• Solicit, organize and contextualize product feedback from partners
• Understand policies and risks with the ability to effectively translate them into scaled workflows that improve support and product experiences
• Become a primary point of contact for the partner and maintain strong direct relationships with key partners in the media & entertainment space.
• Identify strategic partners, educate them on the Social Media platform and technology, manage relationships with key partners.
• Manage strategy, implement and optimize partners’ objectives on Social Media
• Track, analyze and communicate key quantitative metrics and business trends to managed partners.
• Provide operational day to day support to managed partners

Requirements

• BA/BS degree of higher (Degree in Communications, BA, Marketing) [or equivalent work experience]
• experience in partner management / client servicing/ b2b tele sales / account management experience is a plus
• Experience in outbound calling is preferred as the process involves 95% calling.
• Background in having worked in entertainment ecosystem and functioning of media partnerships or Digital Marketing/Social Media/Advertising is desirable
• Fluent with writing & speaking in English
• Previous experience of working in the media industry is advantageous
• Exceptional interactive communication and presentation skills as well as ability to serve as a spokesperson for the Social Media Platform
• Good written communication in English and excellent command of English speaking on the phone
• Self-motivated and independent thinker who is ready to take on initiatives without constant supervision
• Proactively inform & drive engagement for partners & resolve business issues with partners
• Must be fluent in English
• Rapid learner who thrives in a fast-paced environment
• Critical thinking is necessary in this role