Informatic Technical Specialist

Abbott (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and www.facebook.com/AbbottCareers, on Instagram @AbbottGlobal, and on Twitter @AbbottNews. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

About this position

The Informatic Technical Specialist is responsible for preparing, installing, upgrading, supporting, troubleshooting, and executing all IT relevant projects related to ADD products while meeting customer expectations.

Responsibilities

• Ensures all IT projects are delivered and executed as per Statement of work (SOW) to meet the customer expectation and vision
• Assists in the preparation of statement of work documents, ensures that all relevant information is recorded
• Specifies the appropriate hardware solution for our IT solutions and where appropriate liaises with third party IT hardware providers
• Performs initial workflow analysis prior to onsite deployment activities
• Performs the software installation and configuration (including OS, application and database)
• Delivers structured software application product training to the end user
• Provides comprehensive support for all entire IT solution. Support may be delivered by telephone, remote access or on-site
• Achieves consistent high level of customer satisfaction as measured by NPS
• Supports the sales team to manage all post-sales IT activities and provide expert knowledge
• Maintain and develop new business with existing customers throughout their contract by optimising our IT products and quality of service
• Use customer contact activities tools and systems, and update relevant information held in these systems
• Supports the commercial procurement process by assisting in the provision of technical information and responses
• Work in a safe and environmentally responsible manner

Requirements

• Bachelor’s degree or equivalent qualification or experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology are preferable.
• 2 years’ experience in servicing and supporting IT solutions in Medical field.
• Medical Technologist background is highly preferred
• 2 years experiences in computer science; information systems; medical technology; or related field.
• Demonstrate strong knowledge of general networking; server technologies/ services; workstation/desktop technology; internet protocols; remote connectivity and Microsoft Windows Server (NT/2000/XP/2k3) skills.
• Areas of knowledge should include virtual server; corporate virus protection products; back-up systems; firewalls; VPN client and tunnel technologies.